Overview
An AI agent is a piece of software that gets work done on your behalf — not by giving advice but by producing deliverables. It has a job description, a defined set of tools, a library of skills, and an underlying model that drives its decisions. Where a chatbot replies, an agent ships. This pillar covers the building blocks, how a team of agents coordinates, and what it takes to put one to work inside a real business.
Quick answers
What is an AI agent?
An AI agent is software with a job description, a personality, a defined set of tools it is allowed to use, a library of skills, and an underlying AI model that drives its decisions. Unlike a chat assistant, an agent does the work — it produces deliverables, updates systems, and hands tasks back when human judgment is needed.
How is an AI agent different from a chatbot?
A chatbot answers questions. An agent runs work. It is bound to a job description, knows which tools it is allowed to touch, and operates inside an approval framework. Chatbots are conversational; agents are operational.
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